Flowsmith Support

Need help? We're here for you.

Contact Us

Email: sefik.onur.akin@gmail.com
Please include "Flowsmith" in the subject line and describe your issue.

Frequently Asked Questions

How do I play?

Tap tiles to rotate them. Connect matching-colored pipes so that every pipe end links up — no loose ends allowed. When the entire board is correctly connected, the level is complete.

What is Flow Rush?

Flow Rush is the endless mode. Rotate tiles to form closed pipe loops before the pressure gauge fills up. Pop loops to earn points and coins. The minimum loop size increases as you level up, making it progressively harder.

My coins disappeared after reinstalling. How do I restore them?

Your progress is backed up to the cloud using your device's anonymous ID. As long as you are on the same device, your save data will be restored automatically when you relaunch the app. If you have switched devices, contact us and we will investigate.

Can I get a refund for a coin pack purchase?

Coin packs are consumable purchases. Once coins are added to your account they are considered delivered. For refund requests, please contact Apple Support (iOS) or Google Play Support (Android) directly, as all payments are processed by them.

How do leaderboards work?

After each Flow Rush game, your best score is synced to the global leaderboard. You appear as "Player XXXXXX" — an anonymous alias based on your device ID. No personal information is ever displayed.

I found a bug. How do I report it?

Please email sefik.onur.akin@gmail.com with a description of the issue, the level or mode where it occurred, and your device model and OS version.

How do I delete my data?

To request deletion of all game data associated with your device, email us at sefik.onur.akin@gmail.com with the subject "Flowsmith Data Deletion".